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PRIVACY, COOKIES & ACCESSIBILITY

1. About this policy

This Privacy Policy explains how K.J SANCHEZ & B.J TUNACAO, a family partnership with ABN 69 473 883 296, trading as Up Real Late and Hunted Customz, collects, uses, stores and shares personal information.

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In this Policy, “we”, “us” and “our” refer to the partnership trading as Up Real Late and Hunted Customz. “You” and “your” refer to visitors, customers, clients and other people who interact with us.

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This Policy applies when you:

  • visit or use our website;

  • contact us;

  • submit an enquiry or booking form;

  • request design or custom work;

  • book DJ services;

  • purchase products or merchandise;

  • subscribe to marketing communications;

  • provide artwork, photographs, files or event information; or

  • otherwise interact with us.

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We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • telephone number;

  • billing and delivery address;

  • business or organisation details;

  • event details, including the venue, date, times and contact people;

  • information included in design, custom-work or DJ enquiries;

  • uploaded artwork, logos, photographs, reference images and project files;

  • product orders, booking information, invoices and payment status;

  • messages, feedback, reviews and other communications;

  • marketing preferences;

  • technical information about your device and use of our website; and

  • any other information you choose to provide.

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Please do not provide sensitive personal information unless it is reasonably necessary for us to deliver the requested service.

3. How we collect information

We may collect information directly from you when you:

  • complete a website form;

  • make a purchase;

  • request a quote;

  • pay an invoice or booking deposit;

  • communicate with us by email, telephone, social media or another platform;

  • upload files or provide project materials;

  • subscribe to an email list; or

  • attend an event or participate in a project.

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We may also receive information from:

  • Wix and website applications;

  • payment providers;

  • couriers and delivery providers;

  • venues and event organisers;

  • contractors or suppliers involved in your booking;

  • analytics and advertising platforms;

  • social-media platforms; and

  • another person arranging a service or purchase on your behalf.

4. Why we collect and use information

We may use your personal information to:

  • respond to enquiries;

  • prepare quotes and proposals;

  • organise DJ bookings and events;

  • complete design and custom projects;

  • process purchases, payments, deliveries and returns;

  • communicate about an order, project or booking;

  • provide customer support;

  • verify that services have been delivered;

  • maintain business, accounting and transaction records;

  • manage disputes, complaints or legal claims;

  • protect our website, customers, equipment and business;

  • improve our website, products and services;

  • understand how visitors use our website;

  • send marketing communications where permitted; and

  • comply with legal and regulatory obligations.

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Where you do not provide information reasonably required for a service, we may be unable to complete your order, project or booking.

5. Payments

Payments may be processed through third-party payment providers and ecommerce platforms.

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Those providers may collect payment-card, bank-account or transaction information under their own privacy policies and terms.

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We may receive information such as:

  • the amount paid;

  • payment date;

  • payment method;

  • transaction reference;

  • payment status; and

  • limited account or card information made available by the payment provider.

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We do not require customers to send full payment-card details by email or through ordinary website enquiry forms.

6. Sharing personal information

We may share personal information where reasonably necessary with:

  • Wix and website service providers;

  • payment processors and financial institutions;

  • couriers and delivery providers;

  • printers, manufacturers and production suppliers;

  • DJs, contractors and event personnel assisting with a booking;

  • venues and event organisers;

  • email, storage and communication providers;

  • analytics, advertising and social-media providers;

  • professional advisers, insurers or debt-recovery providers; and

  • government authorities or other parties where required by law.

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We will only provide the information reasonably required for the relevant service.

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We do not sell personal information to advertisers or data brokers.

7. Contractors and event suppliers

Where another DJ, contractor, supplier or venue representative is involved in providing an agreed service, we may share relevant booking information with them.

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This may include:

  • your name and contact details;

  • event date and venue;

  • performance times;

  • run sheets;

  • music preferences;

  • setup requirements; and

  • information necessary to coordinate the event.

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We will not provide unrelated personal information where it is not reasonably needed.

8. Photographs, video and promotional material

We will not intentionally use identifiable photographs or video from a private event for advertising, portfolio or social-media purposes without permission.

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Where permission is provided, media may be used on:

  • our website;

  • our portfolios;

  • social-media accounts;

  • promotional material; and

  • examples of completed work.

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For design and custom projects, we may display completed work in accordance with the portfolio provisions contained in the relevant project terms.

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You may contact us before publication if confidentiality, launch-date or non-disclosure requirements apply.

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We will not intentionally feature a child in promotional material without appropriate permission from a parent or guardian.

9. Marketing communications

We may send you promotional emails or messages where:

  • you have requested them;

  • you have provided consent; or

  • they are otherwise permitted by law.

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You may unsubscribe at any time by:

  • using the unsubscribe link in an email;

  • replying and asking to be removed; or

  • contacting us using the details below.

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Unsubscribing from marketing does not prevent us from sending necessary messages about an existing booking, project, purchase or account.

10. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and provide certain features.

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Cookies are small data files stored on a visitor’s browser or device.

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Our website may use the following types of cookies:

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Essential cookies

These are required for important website functions such as:

  • security;

  • fraud prevention;

  • website stability;

  • shopping-cart functions;

  • checkout;

  • user sessions; and

  • remembering privacy choices.

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Essential cookies may be used without optional cookie consent where permitted because the website may not function properly without them.

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Functional cookies

These may remember preferences or support additional website functions, including:

  • forms;

  • chat features;

  • embedded media;

  • saved selections; and

  • personalised website functions.


Analytics cookies

These may help us understand:

  • how visitors reach the website;

  • which pages are viewed;

  • how long visitors remain on the website;

  • which devices and browsers are used; and

  • whether website features are working properly.


Advertising and marketing cookies

Where enabled, these may be used to:

  • measure advertising performance;

  • understand interactions with advertisements;

  • limit repeated advertisements; and

  • support advertising on third-party platforms.

11. Third-party cookies and embedded content

Our website is built using Wix and may include third-party applications, integrations or embedded content.

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These may include:

  • Wix Stores and Wix forms;

  • payment providers;

  • Google services;

  • social-media platforms;

  • SoundCloud;

  • YouTube or other video services;

  • analytics tools; and

  • advertising platforms.

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Third-party services may place their own cookies or collect technical information when their content or features are loaded.

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Their handling of information is governed by their own privacy policies and terms.

12. Managing cookie preferences

Where available, you can use our cookie banner or cookie settings to:

  • accept optional cookies;

  • reject optional cookies; or

  • choose which cookie categories are permitted.

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You may also block or delete cookies through your browser settings.

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Blocking some cookies may affect website features, embedded media, shopping functions or other parts of the website.

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Wix notes that its sites use essential cookies and that Wix business tools, third-party applications and integrations may add further cookies. Wix also provides a privacy centre that can allow visitors to accept or decline non-essential cookies.

13. Overseas processing

Some website, payment, cloud-storage, analytics, email and social-media providers may process or store information outside Australia.

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The locations used by these providers may change and may include the United States and other countries in which the provider or its contractors operate.

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Privacy and data-protection laws in those countries may differ from Australian law.

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Where practical, you can review the privacy policies of the relevant provider for further information about its processing locations and safeguards.

14. Storage and security

We take reasonable steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

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These steps may include:

  • password-protected accounts;

  • restricted access;

  • secure website and payment platforms;

  • software updates;

  • access controls; and

  • secure storage practices.

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No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps appropriate to the information we hold.

15. How long we keep information

We retain personal information only for as long as reasonably required to:

  • complete the relevant order, booking or project;

  • maintain business and transaction records;

  • meet tax, accounting, insurance or legal obligations;

  • manage warranties, disputes or claims; and

  • protect our legitimate business interests.

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When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal record-keeping requirements.

16. Accessing or correcting your information

You may contact us to request:

  • access to personal information we hold about you;

  • correction of inaccurate or outdated information; or

  • deletion of information where appropriate.

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We may need to verify your identity before completing a request.

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In some circumstances, we may be required or permitted to retain information or refuse access. Where appropriate, we will explain the reason.

17. Privacy complaints

If you believe we have mishandled your personal information, contact us using the details below.

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Please include:

  • your name and contact details;

  • a description of your concern;

  • relevant dates or communications; and

  • the outcome you are requesting.

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We will review the complaint and aim to respond within a reasonable period.

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Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

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A privacy policy for an organisation covered by the Privacy Act should explain the information collected, how it is used and disclosed, overseas disclosure, access and correction procedures, and the complaints process.

18. Links to other websites

Our website may contain links to websites or services operated by other parties.

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We are not responsible for the privacy, accessibility, content or security practices of third-party websites.

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You should review their policies before providing personal information.

19. Changes to this Policy

We may update this Policy when:

  • our website features change;

  • we introduce new services or providers;

  • our information-handling practices change; or

  • legal requirements change.

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The updated version will be published on this page with a revised “Last updated” date.

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Changes will apply from publication and will not retrospectively remove rights that have already arisen.

20. Contact

Privacy questions, requests or complaints can be sent to:

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Business: K.J SANCHEZ & B.J TUNACAO trading as Up Real Late and Hunted Customz
ABN: 69 473 883 296
Email: info@upreallate.com.au

Location: Victoria, Australia

ACCESSIBILITY

Our commitment

We want our website and services to be accessible to as many people as reasonably possible, including people who use assistive technologies.

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We aim to improve the accessibility and usability of the website over time and work towards the Web Content Accessibility Guidelines, WCAG 2.2 Level AA.

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The Australian Human Rights Commission recommends WCAG 2.2 Level AA as the minimum organisations should aim for when providing accessible digital goods and services.

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Accessibility measures

Where reasonably possible, we aim to use:

  • clear headings and page structures;

  • readable text;

  • sufficient colour contrast;

  • descriptive links and buttons;

  • alternative text for meaningful images;

  • keyboard-accessible navigation;

  • labelled form fields;

  • responsive layouts;

  • captions or text alternatives for important audio and video; and

  • plain language where practical.


Third-party content

Some parts of the website may rely on third-party platforms, applications or embedded content that we do not fully control.

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This may include:

  • Wix applications;

  • payment and checkout services;

  • SoundCloud;

  • YouTube;

  • social-media content; and

  • other embedded media.

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These services may not provide the same level of accessibility as the rest of our website.

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Accessibility feedback

If you experience difficulty accessing information, completing a form, purchasing a product or using another part of the website, contact us at:

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Email: info@upreallate.com.au

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Please tell us:

  • which page or feature caused the issue;

  • what device or browser you were using;

  • whether you use assistive technology; and

  • the format or assistance you need.

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We will take reasonable steps to provide the information or service in another accessible format and investigate improvements to the website.

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